In the first quarter of 2022, 527 million online transactions were carried out in France, i.e. 5% more than a year ago (FEVAD). This trend is driving many budding entrepreneurs to venture into e-commerce. To start correctly and calmly, certain documents must imperatively be edited or written.
The creation of an online business is accompanied by administrative formalities, including registration in the Commercial and Commercial Register (RCS). After choosing your legal status, this step is mandatory. It certifies the legal existence of a commercial enterprise.
In addition to the SIRET, the Kbis is also issued. This document is one of the most important: it serves as the company’s identity card. Several elements are recorded there: your identity, your address, your creation date, your website or the nature of your activity.
KBIS can be requested for many reasons, such as opening a professional bank account or purchasing professional equipment. It is also mandatory to register for a public tender.
Like all other businesses, e-commerce specialists must comply with certain laws. Among them, the mandatory display of legal notices on its website. They allow visitors to obtain certain information about their owner. They need to be highlighted in order to be easily and quickly accessible.
Several pieces of information should be included in the legal notices of an e-commerce site:
- For an individual entrepreneur: your last name, first name and address;
- For a company: its corporate name, legal form, registered address and share capital;
- RCS registration number;
- The VAT identification number;
- The website host’s contact details;
- The general conditions of sale (CGT);
- The name of the editor/owner of the site.
The general conditions of sale (CGT)
The general conditions of sale must appear on a website. They act as commercial contracts and secure business relationships. Therefore, it is an essential document for any e-commerce professional.
It is important that the T&Cs contain the following information:
- the conditions of sale, namely with regard to deliveries, product returns and guarantees;
- the scale of unit prices;
- commercial reductions, with conditions for obtaining RRRs (discounts, rebates and rebates);
- the terms of payment, that is, the means of payment that can be used by the customer.
The general policy for the protection of personal data of users
The document must comply with the General Data Protection Regulation (GDPR). The latter was adopted in 2018 in the European Union. Its purpose is to regulate the processing of user information and strengthen consumer rights. Everyone can then verify the security of their sensitive data and know the reasons for collecting their information.
The confidentiality card should include several elements:
- The type of personal data collected;
- How they are collected;
- The purpose of the collection;
- The contact details of the organization and the data controller;
- The data retention period;
- Data security;
- User rights and the procedure to be followed in the event of complaints or deletion requests;
- Data recipients.
These four documents are therefore mandatory to comply with the rules. Once drawn up, e-merchants can embark on the development of their online store with confidence.