Roger Kamgaing: “My mission with Malagasy Customs, to help them find the best services at the best price”

[DIGITAL Business Africa] – Released in July 2022 by Roger Kamgaingformer executive vice president of government and institutional services at the Swiss group SGS, the office smart africa today has just signed an agreement with Malagasy customs. Objective, to ensure that inspection companies that control imports into the country do not generate higher margins to the detriment of States and citizens.

According to Roger Kamgaing, this is the first major mandate under the aegis of AST with the Directorate General of Customs of Madagascar (DGD). This agreement is part of the Customs Strategic Plan launched in 2020 which includes 31 modernization measures, currently around 50% completed.

One of its measures is the creation of an even more efficient value center to continue on the path of increasing tax revenue started a few years ago by Mr. Ernest Zafianona Lainkana and his management and operational teams. “Explains the founder of Africa Smart Today in a post on LinkedIn.

Africa Smarts Today is indeed on a mission to strengthen the African economy from within. This offers local decision-makers digital business solutions that enable governments to create sustainable, inclusive growth.

Its founder, Roger Kamgaing, truly believes that digital technology can be the driving force behind this transition and economic growth. Hence its commitment through Africa Smarts Today to convince governments that developing digital infrastructure through investment, training and capacity building in this sector is what Africa needs to drive inclusive economic growth. The Malagasy government is one of the first governments convinced by its offer.

In this interview with Digital Business Africa, Roger Kamgaing discusses the details of his agreement with Malagasy customs and indicates how it will benefit Madagascar.

Productivity gains in physical inspection are likely to generate very high margins for inspection companies. The question is, therefore, how this margin is “shared”.Roger Kamgaing

Digital Business Africa: The agreement between Africa intelligence today and the Malagasy customs that you advertise on LinkedIn seems like a great first step for Africa intelligence today. What is it exactly?

Roger Kamgaing : The mandate with the Malagasy Government is motivated by the Customs Department’s desire to strengthen internal capacities and modernize the organization. It is part of a very comprehensive and particularly ambitious strategic plan implemented a few years ago.

Digital Business Africa: What is the real impact of digitalization in this sector?

Roger Kamgaing : A well-guided digital strategy makes it possible to improve services, particularly in terms of transparency, and also to reduce production costs, including services. For example, in the field of ICT, companies were able to achieve productivity gains of 70% or more.

These productivity gains in physical inspection are likely to generate very high margins for inspection companies. The question is, therefore, how this margin is “shared”. It can also be used to lower service costs for customers in order to build loyalty.

The challenge arises when governments outsource their services to external service providers. In this case, it is up to Governments to ensure, especially in a global climate of struggle against the high cost of living and where, ultimately, the final cost is borne by the consumer, to reach an agreement with their service providers so that these gains are shared and not remain monopolized by suppliers.

Digital Business Africa: So will digitization also help change the way inspection companies are paid?

Roger Kamgaing : Absolutely! Mainly because in the current context of rampant inflation, namely for products such as sugar or wheat, flour, the remuneration of service providers sometimes increases mechanically and without any real correlation with greater activity. Thus, digitalization will also make it possible to change the methods of remuneration of inspection companies in general.

Originally, invoicing based on the value of goods was the “least bad way” to take workload into account. One can, in fact, legitimately construct a relationship between the value of a commodity and the quantities to be inspected, over time. When operating modes change and the “time” element, the “distance to be traveled to the location” element or the number of inspectors needed to carry out inspections are no longer decisive, billing in % of value is no longer necessarily justified .

All this will be part of my mission with the Malagasy Customs. In other words, help them find the best services at the best price.

Digital Business Africa: Through this agreement, what do Malagasy customs really expect?

Roger Kamgaing : In concrete terms, we are going to create a National Value Center that will be equipped with technological tools such as a national physical inspection platform, reinforcement of the scanner inspection cell, better control in the scope of e-Commerce; but also information on product prices in exporting countries and database management.

In addition, this center will be equipped with a quality management system thanks to ISO certifications, with the ultimate aim of providing a better service to importers and exporters. Best service at lower cost.

Interview by Beaugas-Orain DJOYUM

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Roger Kamgaing launches Africa Smarts Today to help African decision-makers succeed through adopting appropriate digital services

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