what documents are needed to get started?

In the first quarter of 2022, 527 million online transactions were carried out in France, that is, 5% more than a year ago (FEVAD). This trend is leading many budding entrepreneurs to venture into e-commerce. To get started correctly and smoothly, certain documents must be edited or written.


The creation of an online business is accompanied by administrative formalities, including registration in the Commercial and Business Register (RCS). After choosing your legal status, this step is mandatory. It certifies the legal existence of a commercial enterprise.

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In addition to SIRET, KBis is also issued. This document is one of the most important: it serves as the company’s identity card. Several elements are registered there: your identity, your address, your creation date, your website or the nature of your activity.

KBIS can be requested for a variety of reasons, such as opening a professional bank account or purchasing professional equipment. It is also mandatory to apply for a public tender.

legal mentions

Like all other companies, e-commerce specialists must comply with certain laws. Among them, the mandatory display of legal notices on its website. They allow visitors to get certain information about its owner. They need to be highlighted in order to be easily and quickly accessible.

Several pieces of information must be included in the legal notices of an e-commerce site:

  • For a sole proprietorship: your last name, first name and address;
  • For a company: its corporate name, legal form, registered address and share capital;
  • RCS registration number;
  • The VAT identification number;
  • The website host’s contact details;
  • General conditions of sale (GTC);
  • The name of the site’s publisher/owner.

General conditions of sale (GTC)

The general conditions of sale must appear on a website. They act as commercial contracts and ensure commercial relationships. Therefore, it is an essential document for any e-commerce professional.

It is important that the T&Cs contain the following information:

  • the conditions of sale, namely with regard to deliveries, product returns and guarantees;
  • the scale of unit prices;
  • commercial reductions, with conditions for obtaining RRRs (discounts, rebates and rebates);
  • the payment terms, that is, the means of payment that can be used by the customer.

The general policy for the protection of users’ personal data

The privacy policy is a document that analyzes all methods of processing Internet users’ personal data. This is established within the framework of a business relationship. It concerns the collection, classification and processing as well as the deletion of data.

The document must comply with the General Data Protection Regulation (GDPR). The latter was adopted in 2018 in the European Union. Its purpose is to regulate the processing of user information and to strengthen consumer rights. Everyone can then verify the security of your confidential data and know the reasons for collecting your information.

The confidentiality card must include several elements:

  • The type of personal data collected;
  • How are they collected?
  • The purpose of the collection;
  • The organization and data controller contact details;
  • The data retention period;
  • Data security;
  • Users’ rights and procedure to follow in case of complaints or deletion requests;
  • The recipients of the data.

The cookies policy

Websites must obligatorily warn users about the use of cookies and trackers through a statement. In general, it takes the form of a banner or pop-up that is displayed when reaching the said website. It contains a lot of information: what data is used, why and where it is sent. The cookie policy must also allow Internet users to refuse to be tracked.

Please note that the period of validity of consent in the context of the use of cookies is 13 months.

These four documents are therefore mandatory to comply with the rules. Once designed, e-merchants can embark on the development of their online store with confidence.

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