Teletech Customer Value in Chartres recruits talent throughout the year with diverse and open profiles for telesales positions. Amélie Moreau and Fazia Gourad, two telemarketers in the same position, but whose careers are different, testify.
Professions open to all
The company Teletech Customer Value is part of the Finare group which contains three branches of activity. Among these activities, the telephone contact centers, present throughout France, including Chartres. Locally, the activity is focused on outbound calls. The main sectors of activity are diversified: insurance, games, automobiles, B to B, press, etc. The company employs around 80 people on site.
Recruitment is almost constant and the company is looking for talent. Justine Marchadier, responsible for human resources, explains: “The telesales professions are open to everyone. You have to be dynamic, love challenges, have business sense and be persistent. Necessarily, you need a good elocution, but the state of mind will make the difference. And, contrary to popular belief, teamwork is important. Our site is on a human scale, relationships are close and working conditions are pleasant. These are professions that are little or little known to the public. However, we are far from the unrewarding image that sometimes circulates. They are businesses, with the difference that we work there on weekdays at fixed hours and with salaries embellished with bonuses. »
contact recruitment : firstname.lastname@example.org (Specify Chartres in email subject) Justine Marchadier, Human Resources Director on 37.02.24.25.00
Amélie Moreau, teleconsultant, obtained a BTS in tourism sales and production. For 8 years, a travel agent in Charente, after moving to Chartres, wanted to find another way to sell Teletech Customer Value. Fouzia Gourad, also a teleconsultant, obtained the commercial and financial services license in 2004. She was successively Purchasing and Logistics Assistant and then Management Controller. She started working as a teleconsultant in 2017 with a car campaign. Today, she has a permanent contract with the company.
perseverance and mind
These two examples of employee careers within the company prove that these positions are open to different profiles, regardless of sectors or experience. Teleconsultant jobs require several skills such as having good contact with clients, being persistent, enjoying challenges, having active listening, adaptability, a sense of commercial rebound to deal with any objection, being smiling, dynamic and strength of proposal. Like all businesses, mind and frame of mind make the difference.
According to Amélie Moreau, “depending on the days and campaigns, I make between 75 and 100 calls a day. I have approximately 25 people in contact. The contract conversion rate is around 10%. I currently work for a company that manufactures franking machines. It’s B to B, that is, business to business sales. »
And Fouzia Gourad adds: “At the moment, I spend approximately 3.5 hours of my time selling agri-food products also in B to B. I make 35 to 45 calls and sometimes I close up to 15 sales. The conversion rate for these products is 15-18%. The rest of the day, I make appointments with auto sales consultants. »
Contrary to the prejudices that can stick to the skin of telephone advisers, these are far from isolated and solitary posts. Teamwork, mutual help and cohesion are essential. Fouzia Gourad explains it like this: “If we compare our businesses with those of traditional commerce, we have the advantage of working from Monday to Friday, from 9 am to 5 pm. This allows me to balance professional and private life. »
In partnership with Maison des Entreprises
and employment in Chartres Métropole
What do you like about your job?
Amélie Moreau, Teleconsultant at Télétech
” It’s diversity. We work for different campaigns and sectors. We are free in our speeches. We are not robots, conversations are free with our customers. And then we have the satisfaction of positive feedbacks. »