Without support, humans often find themselves alone in the face of algorithms designed to make their lives easier. The business intelligence specialist, Sindup, tells us how, for 10 years, he has helped organizations train managers and employees thanks to a catalog designed for all profiles.
Combining artificial intelligence and collective intelligence
“Prior to the marketing phase, we devoted five years of R&D to big data, machine learning and automated processing to deliver a complete business intelligence solution capable of fulfilling its core mission: capturing the right information for decision making.says Mickaël Réault, founder of Sindup.
The business intelligence platform thus integrates a proprietary deep learning technology, FilterLive™, available natively, which learns to recognize qualified information according to users’ interests. Thus, resources are implemented for data extraction, speech recognition, semantic analysis, grouping of similar information, classification and automatic tagging. But it is the union of artificial intelligence and collective intelligence that will really allow users to focus on its added value: the analysis, sharing and exploitation of information, in the right person at the right time. For this, it is essential to ensure that they master their tools!
“That’s why, at Sindup, we saw the emergence, about ten years ago, of a second profession: training. The power of artificial intelligence is indisputable and with it we can achieve real things, but it is useless if users are unable to appropriate it.assures Mickaël Réault. AI at the service of humans involves support, support, project management and internal co-animation with our customers. Note that it systematically adapts to the size of the company.”
Strategic surveillance training adapted to all profiles
Within organizations, intelligence officers maintain a customer-supplier relationship with business departments and general management.
“For Sindup, watch managers are more like partners that we support daily with personalized service and support service. We’re really in co-animation. Above all, we now have an entire training and coaching catalog adapted to all profiles so that everyone succeeds in their mission.”, specifies Mickaël Réault.
Observers will learn how to automate the observation cycle using features tailored to their needs. Collaborators or curators charged with providing their expertise within the business departments will work to optimize the sharing of their information, summaries and analyses. Business departments will learn to identify useful information and integrate it into business procedures and tools. They will also increase your skills in economic intelligence applied to your day to day, as well as general management which in turn will also refine your vision of the future.
“Finally, what is common to each of them, in addition to saving time, is the development of critical thinking and the improvement of the decision-making process in a collective intelligence approach.”, adds Mickaël Réault.
In conference format to mobilize internally, facilitation workshops or even small working groups depending on the function, the training can also be complemented by online and à la carte sessions to go further and allow everyone to participate in the dynamic.
“Over the years, we have gone from training reserved for a niche specialist to training accessible to all stakeholders in a learning organization approach.“; concludes the founder.
More efficiency and better identification of AI-related benefits
At the end of the training, the feedback is usually unanimous:
“I do more things than I imagined with the tool and I fully identify the benefits!“; “One hour a week is enough for me to produce several newsletters. I am therefore more efficient in terms of delivery volumes, but also in terms of the relevance of the information transmitted.”. during trainingCollecting the first results always has a magical effect on most users”, says Myriam Laurent, Sindup’s coach.
Many discover sources of information that, they admit, “they would never have identified otherwise.” But even with this avalanche of optimizations and time savings through automation, watchdogs and contributors play an indispensable role.
“The enthusiasm generated with the business departments, increasingly demanding with new deliveries, forces them to find the right balance between automation and analysis.”, concludes Marie Frizot, Customer Success Manager at Sindup.
For more information, watch the program Tech & Co at BFM Business: business intelligence with Sindup at DS Smith or discover the video Combine the best human analysis and the contributions of AI technologies in the service of monitoring.